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Man claims Home Bargains staff made him ‘feel like a criminal’ for bringing his own bag

Since lockdown, the Llandudno local Paul has always taken in his own carrier bags, as he felt this was safer than using the trolleys or store shopping baskets

Mr Jones claimed he was 'made to feel like a criminal' after the confrontation with Home Bargains staff
Mr Jones claimed he was ‘made to feel like a criminal’ after the confrontation with Home Bargains staff

A man claims he was “made to feel like a criminal” in Home Bargains after staff told him he wasn’t allowed to use his own carrier bags instead of a trolley when shopping in-store.

Paul Jones, 66, had gone to the discount store in Llandudno, Wales, on Sunday afternoon to pick up cough medicine and lozenges.

Since lockdown, Mr Jones, a former London firefighter, has always taken in his own carrier bags, as he felt this was safer than using the trolleys or store shopping baskets.

He said until yesterday, no staff in any of the other places he has shopped at has had an issue with him using his own bags.

“I’m asthmatic so I feel very vulnerable to Covid,” Mr Jones told the Daily Record.

“I don’t want to use the shopping baskets and trolleys as I don’t know who has sneezed at them, and who has handled the sanitisers.







On Sunday, two separate members of staff confronted Mr Jones to tell him he had to use the store’s shopping basket to do his shopping
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Image:

Daily Post Wales)

“I just walk around with my bags for life and fill them with my shopping and then I go to the till, I’m no shoplifter.”

However, on Sunday, two separate members of staff confronted Mr Jones to tell him he had to use the store’s shopping basket to do his shopping.

“I was approached by a member of staff who said I couldn’t put things in my bag of life, that I had to use a basket,” Mr Jones said.

“I said I disagreed with this policy and they got the manager.”







Mr Jones felt the experience was ‘very unfair’
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Image:

Daily Post Wales)

“The manager kept on asking me to calm down, that I was being aggressive. I was shouting through my mask as I was upset but I wasn’t aggressive.

“I was made to feel like a criminal in front of all the other shoppers, and I thought it was very unfair.”

Mr Jones said he paid for his items and felt, feeling “very angry”.

He added: “I just feel I should be allowed to use my bag of life, which I’ve been doing with no issue for months.”

Mr Jones contacted Home Bargains headquarters in Liverpool for a response and was informed it was “company policy” to use baskets and trolleys.

Home Bargains was “unavailable for comment at this time”, a spokesperson told North Wales Live.

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